A welcome couple of additions to Rustins Matt Emulsion Paint range.
Previously available in 250ml sizes, Rustins have now extended the range to include all three colours in a 500ml size can. The same great paint now just more of it. The White and the Magnolia both carry the British Standards mark
Whilst to you the customer, the changes are mostly cosmetic, it is behind the scenes where the real changes were made.
Built from the ground up on an entirely new e-commerce platform, it allows us to have much higher levels of buyer security and also introduces 3d secure to card payments adding an extra layer of security.
Our customer communication has been expanded with automated emails for order confirmation which now includes a copy of your invoice attached automatically. Our General Enquiry contact webform has been expanded and is now easier to use to contact us after hours.
The basket has been streamlined and is now easier to amend quantities and items on the fly with an instant re-price without needing to refresh the page and a clear basket option has been added to remove all the contents of the basket in one go.
One further change is the introduction of trade accounts. The details are being finalised currently but we are taking applications for trade accounts now, just click register on the website and request trade account. Your trade details will be pending approval but once approved, you will be contacted and your login will then give you access to your own dedicated trade account and prices.
Homecare Essentials receives Feefo Platinum Trusted
Service Award 2020
22 JANUARY 2020, Homecare Essentials has won the Feefo
Platinum Trusted Service award, an independent seal of excellence that
recognises businesses for delivering exceptional experiences, as rated by real
by Feefo, Trusted Service is awarded only to businesses that use Feefo to
collect genuine reviews and insights. Businesses meeting the high standard,
based on the number of reviews they have collected and their average rating,
receive the award. A highly-valued badge of approval, this accreditation
remains unique, as it is based purely on the interactions with real customers.
As all reviews are verified as genuine, the accreditation is a true reflection
of a business’s commitment to outstanding service.
have given Platinum Trusted Service awards to businesses who have achieved Gold
standard for three or more consecutive years. The Feefo Gold Trusted Service award
recognises those who have collected at least 50 Feefo reviews in a year, and
have achieved a service rating of at least 4.5.
Brown, Homecare Essentials commented: “We’re very excited to receive this award
from Feefo because it’s based on the feedback of real customers, who are the
most important judges of all. It recognises how hard we work to give all our
customers the best possible experience. Everyone at Homecare Essentials is
fully committed to the highest quality of service, so it’s important for us to
listen, understand and respond to all our customers. The beauty of Feefo is
that it enables us to consistently improve, so we’re looking forward to another
Homecare Essentials on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that go
way beyond the norm in customer experience and generate great feedback from
year we’ve been delighted to see so many companies using Feefo to provide
outstandingly high levels of all-round service – it’s what Feefo is all about.
We help our clients give their customers the best experiences possible. I’m
confident we’ll see more success from businesses partnering with us throughout
is all about powering up customer experience, which is why we have introduced
our new Platinum category. Clients told us they want recognition for achieving
our demanding Gold award standard over a longer period. Our new Platinum award
is earned by companies that achieve a Gold rating in three consecutive years.
It’s a tough challenge and very-well deserved by those that earn it.”
is a reviews and customer insights technology company that provides businesses
with the tools to collect real, purchase-verified reviews and insights. Working
with over 3,500 clients, Feefo ensures that all feedback is authentic, by
matching it to a legitimate transaction, in order to increase consumer
confidence and enable businesses to make smarter business decisions.
It’s that time of year again where we gather all our loved ones around, eat a huge great dinner and spend the rest of the day asleep on the couch with vastly depleted bank accounts. Yes it’s Christmas!
Our Christmas opening hours.
Monday 23rd December: Normal Office Hours
Tuesday 24th December: 9am – 1pm
Wednesday 25th December: CLOSED
Thursday 26th December: CLOSED
Friday 27th December: 10am – 4pm
Saturday 28th December & Sunday 29th December : CLOSED
Monday 30th December: Normal Office Hours
Tuesday 31st December: 9am – 4pm
Wednesday 1st January: CLOSED
Thursday 2nd January: Normal Office Hours
Orders received after 2pm on Monday 23rd December will not be dispatched until Friday 27th December and will be prioritised according to the date and time they were placed.
on behalf of the Homecare Essentials Team, I wish all our customers a very Merry Christmas and a happy and prosperous New Year.
A little bit of a departure from our usual product lines, new from Manor Fireside Products, exterior, lockable, post boxes.
Named after the more affluent London areas, these attractive wall mounted post boxes would not look out of place in the areas they are named after.
All the post boxes come supplied with 2 keys and the all the fixtures needed to mount the box to the wall.
Weatherproof , all the boxes have covered letter slots and extra large openings to get even the largest letter out of the box safely without damage.
Attractively coloured white except the Kensington which is Stainless Steel. The boxes are subtle and understated with minimal styling, although the Bloomsbury has a Swiss cuckoo clock style look to it.
The post boxes are limited availability so grab one quick, just click the image of your choice to be taken directly to the purchase page on our website.
Living in a rural location, for more years than I care to remember, Spring for me started with a smell of the next door neighbour Mr Cooper creosoting the garden fence we shared. I am sure many people will remember the nose hair singeing smell that lingered for days, very much a Marmite product, you either loved the smell or you hated it but it was incredibly effective at protecting and colouring the fence for the coming year.
Flash forward to 2003, The European Commission has banned the sale of creosote-treated wood after it was found that there could be a cancer risk. Scientists carrying out a study for the commission have found that creosote is much more hazardous than originally thought.
The ban took effect from June 30, 2003. Wood treated with creosote before the directive came into force could be sold on the second-hand market. One of the prohibited uses is in parks, gardens and in outdoor and recreational leisure where there is a risk of frequent skin contact. It also applies to the manufacture of garden furniture, and in the manufacture, use and treatment of containers for growing purposes. Scientists told the com-mission that “there is evidence to support the opinion that there is a cancer risk to consumers from creosote with benzo-a-pyrene (BaP) at a lower concentration than that currently permissible under EC legislation and/or from wood containing such creosote. “
Well that stopped our next door neighbour in his tracks, Creosote was a banned substance and unless you were a registered trades person in the agriculture field , you couldn’t buy it any more.
Flash forward again to early 2018, Bartoline Europe’s leading manufacturer of decorating sundries for the home improvement industry, developed an alternative to the highly dangerous and carcinogenic creosote.
Titled Creocote, the liquid has all the same properties as the now long banned Creosote, including the all too familiar smell, but has none of the toxicity or harmful ingredients of the original Creosote.
Available to buy in two shades, Light Brown and Dark Brown and available in two sizes, 4 Litres cans for small jobs and 20 litre barrels for larger jobs and bigger gardens.
Creocote has proven to be an extremely popular product and constantly sells out very quickly and all the reviews are positive from customers who have purchased it. to make it easier for you to get your garden woodwork looking it’s best, with every 20 litres of Creocote you buy, we will give you an applicator brush worth £5.25 completely FREE.
Well, Mr Cooper moved away a few years ago, but if you are reading this, and you have a garden fence that needs sorting out, you know where to come.
HOMECARE ESSENTIALS RECEIVES FEEFO GOLD TRUSTED SERVICE
30 JANUARY 2019, Homecare Essentials has won the Feefo
Gold Service award, an independent seal of excellence that recognises
businesses for delivering exceptional experiences, as rated by real customers.
by Feefo, Trusted Service is awarded only to those businesses that use Feefo to
collect genuine reviews and insights. Those that meet the high standard, based
on the number of reviews they have collected, and their average rating, receive
the award. A badge of honour, this accreditation remains unique, as it is based
purely on the interactions with real customers. As all reviews are verified as
genuine, the accreditation is a true reflection of a business’ commitment to
Essentials met the criteria of collecting at least 50 reviews between January 1st
2018 and December 31st 2018, with a Feefo service rating of between
4.5 and 5.0.
Brown, Homecare Essentials commented: “We’re thrilled to receive this award
from Feefo. It recognises how hard we’ve been working to give great experiences
to all our customers, who are the most important judges of what we do. We’re
committed to delivering the highest quality of service, so it’s important for
us to listen, understand and respond to all our customers. Feefo enabled us to consistently
improve throughout 2018 and now we’re looking forward to another successful
Essentials on winning this year’s award, Matt
West, CEO at Feefo, commented: “The
Trusted Service award has always been about recognising those companies that
excel beyond the norm. This year we’ve seen many remarkable businesses leveraging
the full potential of Feefo to provide outstanding levels of experience for
their customers – and rightly being awarded our most prestigious accreditation.
I’m looking forward to the continual success of the businesses that work in
partnership with us throughout 2019.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
From all of us at Homecare Essentials, we would like to thank our great and valued customers who left us feedback that enabled us to be awarded the GOLD SERVICE STANDARD Award for the 6th consecutive year.
the long and short of the article is a warning that 1 in 10 parcels may not be delivered on time due to the volume of shopping over the weekend.
At Homecare Essentials, we are the busiest we have ever been and that’s a huge thank you to our customers, now, whilst we are dispatching your orders on time, we do ask you to bear with us should your package be delivered a day or so late and to please bear in mind, Royal Mail and UK Mail, our carriers are currently stretched to the limit with the sheer volume of deliveries being requested at this time of the year.
If you have any concerns or queries about your order delivery, please contact us on:
Tel: 01733 241960
Point to remember: Royal Mail standard delivery DOES NOT carry any tracking facilities so if you requested standard delivery, please check with your local Royal Mail depot before contacting us.