Archive for Announcement

Easter 2019

Once again, it is that time of year when we are given official license to eat more chocolate than is good for us and enjoy an extended weekend off work.

We are closed over the Easter break which means orders received after 3pm Thursday 18th April may not be processed until Tuesday 23rd April when we re-open. Orders received over the Easter break will be dispatched from Tuesday 23rd April in the order they were received.

Please bear in mind that delivery companies and Royal Mail will not operate over the Easter Holiday weekend for collection and deliveries, so please factor in the extra days to your delivery schedule.

All that remains is to wish you all a very Happy Easter from all of us at Homecare Essentials.

Spring Has Sprung

And with the change in the weather, we have noticed a large increase in sales of the HG Patio Cleaner and the HG Algae and Mould Remover as people are getting their garden spaces and patios ready for use.

You may not be aware you can save £££’s by grabbing the Outdoor Garden Bundle Pack.

Previously exclusive to QVC, we are pleased to announce the Outdoor Garden Bundle Pack is now available for sale to everyone.

If you missed the QVC presentation, I will explain what the Outdoor Garden Bundle Pack consists of.

To help you enhance and maintain your garden space and to enjoy the good weather while it lasts, HG have put together a collection of garden and outdoor products in a single pack which is considerably less in cost than buying the items separately.

The Outdoor Garden Bundle Pack contains

2 x 1 litre bottles of HG’s best selling Patio Cleaner which is a highly concentrated cleaner that has been specially designed for the cleaning of dirty and stained concrete, slabs and paving stones.

1 x 1 litre bottle of the outstanding Algae and Mould Remover which removes the familiar mould, algae, lichen or moss from external surfaces such as patios, paths, walls, tiles, fences, decking, boats, caravans and terracotta pots, etc.

1 x 500ml bottle of the fantastic Powerful Garden Furniture Cleaning Spray that is a powerful cleaner to quickly and easily remove stubborn dirt from plastic garden furniture.

If you were to purchase these products individually it would cost you £17.95, The Outdoor Garden Bundle Pack will cost you £12.95, a saving of £5.00

These bundle packs are limited availability and once they are gone, that’s it, so don’t delay, grab one before they disappear.

And We’re Back!!!!

It’s been a while but we are finally back and able to blog.

 

Long story short, we had to take the blog down for maintenance which turned out to be a wee bit longer than we had anticipated as issue after issue kept appearing which prevented us from going live again.

All is now fixed and tested and optimized to the full and with fingers crossed…..

We’re Back!!

 

Stay tuned..

Important Information: Acid Based Drain Cleaners!

On the 1st of July, the Home Office added Sulphuric Acid to The Poison Act 1972 (Explosive Precursors) (Amendment) Regulations 2018.

What this means is products that contain Sulphuric Acid in concentrations of 15% by weight or higher, cannot be sold to the general public unless the buyer holds a valid EPP (Explosives, Precursor and Poisons) licence.
This now means we have to ban sales of certain products to members of the general public unless they hold a valid EPP licence and can provide a copy to us along with all the associated ID and paperwork.
Sales to trade customers and businesses can continue, however, the business name must be verifiable and the delivery of the products can ONLY be made to a registered business / company address.
The products affected by this new regulation are:
Kilrock who manufacture the Rhino Drain Unblocker have produced an acid free version of the Rhino Drain Unblocker which can be found HERE
Further information regarding the legislation can be found HERE
If you are one of our business customers that regularly purchase these products from us and you have any questions about your orders, then please do not hesitate to contact us.

Granite Gold Is Back In Stock.

We are please to announce that after a long, agonizing, 6 weeks of waiting that we have finally taken delivery of our Granite Gold stock order.

A total journey of over 6000 miles by ship from San Diego in California, through the Panama Canal and across the Atlantic to little old London, then the last 83 miles by Road from the East London Docks to our shelves here in Denton.

You can get a direct link to our Granite Gold products right HERE

Spring Bank Holiday Closure

You have got to love the month of May, just when you thought you could tip toe quietly into June, it throws out another long weekend for us all, much to the annoyance of the MD who is now trying to figure out how to use advanced quantum mechanics and temporal engineering and cram 5 days work into 4.

While he is doing that, we will be closed on Monday the 28th, what this means is orders received after 3pm on Friday 25th will not be processed until Tuesday 29th May when we will resume normal service again and if it is anything like the last bank holiday weekend, we had over 1500 orders requested during the 3 days we were closed, that receded the hair line by a few inches let me tell you.

Please remember that Royal Mail will not be delivering on the Monday 28th May nor will there be any collections that day either, so please factor in the extra day to your delivery schedules.

From all of us at Homecare Essentials that will get to enjoy the long weekend, have a good bank holiday.

Win With Liberon. A £100,000 Home and Garden Renovation

Spring is in the air and as the weather becomes less inclement (well in theory), peoples eyes turn toward their gardens and outdoor spaces.

A competition will run through Summer for products purchased from Liberon’s exterior woodcare collection, including the Garden ColourCare range of decorative garden paints and woodstains. Running from 16th of April until the end of August 2018, the competition will see one lucky entrant have the chance to win £100,000 worth of home and garden improvements. Ever dreamed of a sun deck or swimming pool? now’s your chance.

To be in with a chance to win this once in a lifetime prize, all you have to do is this: purchase any of the qualifying products from Liberon’s Exterior woodcare range on our website (a qualifying product will have this banner on the page).

When you receive your order, you will find included in the box, your invitation with details to complete your entry. This will take you to the competition website set up by Liberon where you can complete the final steps for the chance to win the home and garden renovation of your dreams*.

All entrants will also be entered into a free prize draw to win one of 10 prizes of £100 in Liberon product vouchers.

CLICK HERE to see the qualifying products and further information.

*T&Cs apply, see competition website for full details.

 

 

Easter 2018

It’s that time again, when we all get to enjoy a 4 day weekend and the boss pulls his hair out trying to work out how to make 5 days work fit into 4 days, twice!

Our offices will be closed for the Easter holiday period, this means the following in terms of orders and dispatch times.

Orders for Guaranteed next working day delivery and Guaranteed next working day before 1pm delivery, placed after 3pm Thursday 29th March, will be dispatched Tuesday 3rd April for delivery on Wednesday 4th April.

This also applies for Saturday Delivery and Sunday Delivery orders placed after 3pm Thursday 29th March.

General orders received after 4pm Thursday 29th March, will not be processed until Tuesday 3rd April and dispatched in the order they are received.

Royal Mail will not be delivering items on Friday 30th March and Monday 2nd April as these are the official Easter holidays so please factor in these two extra days into your delivery timetable.

On behalf of the Homecare Essentials Team, have a lovely Easter.

Gold For The 5th Year.

Really proud to announce that for the fifth consecutive year, Homecare Essentials has been awarded the Feefo Gold Trusted Service Award.

HOMECARE ESSENTIALS AWARDED FEEFO GOLD TRUSTED SERVICE AWARD 2018

February 2018, Homecare Essentials has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Homecare Essentials met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.

Mark Brown Customer Relations Manager, Homecare Essentials commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

About Feefo

Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.

For more information please visit: www.feefo.com

Service Update.

You may have noticed, we seem to be experiencing a touch of bad weather at the moment.

Unfortunately this has had an impact on delivering your orders to you.

Both Royal Mail and our usual courier UK Mail are reporting significant difficulties in getting around the majority of the country.

We will continue to dispatch orders as normal and provided we can get them collected, they will go out for delivery as normal. We just ask a little patience if they don’t get to you on time.