Archive for December 31, 2020

Happy New Year

I think I can happily speak for everyone when I say it will be good to see the back of 2020, a definite “Annus Horribilis” a phrase once used by Her Majesty in a Christmas Day broadcast after the fire that almost destroyed Windsor Castle a few years back.

For a lot of us, this year will be forever remembered sadly as we have lost friends and loved ones, gone too soon. To them, we will raise a glass at Midnight tonight.

New year is a time to look forward and let us hope that 2021 will bring a ray or two of sunshine on this bleak midwinter.

Stay safe and from all us at Homecare Essentials, have a very happy and prosperous New Year.

International Orders and Deliveries.

Due to the current changing situation with COVID 19 and the closure of international traffic from the UK and also with the current uncertainty over Brexit, we have taken the decision to suspend our international orders for the foreseeable future.

Once the situation improves and we can accurately measure the changes and impact that Brexit will have on overseas orders and the practicality of sending to our overseas customers, we will look at the resumption of international ordering again.

We have not taken this decision lightly and we would like to take this opportunity to thank all our overseas customers for your custom and here’s to hopefully the resumption of orders and deliveries to the EU in the New Year.

Royal Mail WISMO crisis as service overwhelmed

Along with many other small business retailers, we are being inundated with “Where is my order?” messages. This is so common in normal times that ‘Where is my order’ has an industry acronym – WISMO, and this year you’re likely to get more WISMO messages than ever before.

The problem is of course that despite taking on 33,000 Christmas workers to bolster their 110,000 permanent staff, Royal Mail have been working at Christmas levels since March and the deluge of online shopping hasn’t stopped for nine months. Now with Christmas coming, the normal Christmas rush is hitting on top of the pandemic online shopping and WISMO is inevitable due to delays.

We’ve already seen marketplaces extend delivery estimations with eBay telling buyers that their Royal Mail 48 could take up to five days to arrive instead of 2 days. Setting buyer’s expectations is the first way to cut down on WISMO and the second, if you use tracked services, is to make sure that your customers receive tracking information and can self serve by checking the status of their parcel themselves.

If you are a buyer and waiting to receive a parcel, our advice is to be patient and try to resist the temptation to deluge retailers, Royal Mail and other couriers with WISMO enquiries. Everyone in the ecommerce and delivery industry are working flat out and sadly all your enquiry is likely to do is take someone away from getting things moving rather than get you an immediate answer.

It’s time to accept that, for some, this Christmas there will be a missing present under the tree that’s not delivered on time. We’ve known for a long time that this would not be a normal Christmas so get yourself in the mindset of making do and accepting the inevitable. Royal Mail and other carriers are doing their utmost to deliver Christmas, and you can give yourself the best possible chance of receiving every delivery you want by shopping early – if you’ve not already done your Christmas shopping count this as a warning that now’s the time to do it, not four days before Christmas!

“Despite our best efforts, exhaustive planning and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards.

This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices.

In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”
– Royal Mail

Credit to Chris Dawson at Tamebay for the above article. original article HERE

Introducing Vamoosh

In their own words “Sometimes it’s the smallest things that make the biggest difference” Produced by Cares Laboratories Ltd, Vamoosh is the answer to a couple of those little problems that leave you scratching your head.

Vamoosh Lingerie Whitener can help you save ££’s when it comes to aging and greying but oh so comfy underwear, restore the garments whiteness with Lingerie whitener.

Another of life’s little problems as all pet owners will testify to is hair, it makes cleaning their bedding particularly tricky not to mention it can clog your washing machine and that can get messy.

Vamoosh have the answer. Vamoosh Pet Hair Dissolver. Simple to use, just add to your wash dispenser draw along with your normal detergent and the unique formula will break down the hair which not only removes it from the bedding you are washing but also from the machine as well.

Available in a single use sachet or as a box of 3 sachets.

Please click on the product images to purchase.

Bohle Professional Glass Cleaner Spray Back In Stock.

We are pleased to announce that Bhole Professional Glass Cleaner Spray is now back in stock.

Out of production for quite some time at Bhole, we were told it was now available and we have stock of this again, available now.

Click HERE to purchase.